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Refunds, Returns & Cancellations Policy

KC Club Works | KC ClubWorks, LLC

Effective Date: October 26, 2026

At KC Club Works, we are committed to providing professional golf club fitting, repair, customization, equipment sales, and fitness services. We stand behind the quality of our workmanship and strive to address legitimate product defects and service concerns promptly.

Please review this policy before purchasing products, booking appointments, or enrolling in memberships or training packages.

1. All Equipment Sales Are Final

All sales of golf equipment, components, and accessories are final, including:

  • Golf clubs, putters, and wedges
  • Golf shafts, including TPT Golf shafts
  • Golf grips and accessories
  • Club heads, adapters, ferrules, and other components
  • Custom-built, fitted, modified, or personalized equipment
  • Special-order and manufacturer-direct products

KC Club Works does not accept returns or exchanges based on buyer’s remorse, changes in personal preference, or a customer’s decision not to use a purchased product.

This final-sale policy applies to unused and unopened equipment as well as equipment that has been used, installed, or customized.

Exceptions: This policy does not exclude remedies for qualifying manufacturer defects, KC Club Works workmanship errors, or rights and remedies required by applicable law.

2. Custom Club Builds and Modifications

Custom club builds and modifications are performed according to customer-approved specifications.

Services may include shaft installation, shaft tipping, cutting, length adjustments, loft and lie adjustments, grip installation, club assembly, and other customization.

Once custom components have been ordered or work has begun, the associated purchase is generally noncancelable and nonrefundable, except as required by law or where KC Club Works agrees otherwise in writing.

Customers are responsible for reviewing and approving fitting recommendations, specifications, and customization requests before work begins.

KC Club Works will address verified errors in its workmanship at no additional labor charge.

3. Manufacturer Defects and Warranty Claims

Products that appear defective may qualify for warranty consideration under the applicable manufacturer’s warranty.

Customers should contact KC Club Works at info@kcclubworks.com with their order information, a description of the issue, and photographs when appropriate.

KC Club Works may inspect the product or coordinate with the manufacturer to determine the appropriate remedy.

Depending on the circumstances, remedies may include repair, replacement, warranty processing, or a refund where applicable.

Manufacturer warranties are governed by their respective terms. KC Club Works does not independently guarantee manufacturer approval of a warranty claim.

Nothing in this policy limits any nonwaivable rights or remedies available under applicable law.

4. Golf Club Repair and Installation Services

Fees for completed repair, installation, adjustment, and customization services are generally nonrefundable.

If a customer believes work was performed incorrectly, the customer should contact KC Club Works promptly with a description of the concern.

When a workmanship error by KC Club Works is verified, we will provide an appropriate correction without an additional labor charge.

Normal wear, accidental damage, misuse, customer-requested specification changes, and damage unrelated to KC Club Works’ workmanship are not covered by this workmanship commitment.

Any applicable statutory warranty rights remain unaffected.

5. Golf Club Fitting Services

KC Club Works offers professional golf club fitting services, including Foreward Golf, Fine-Tuned putter fitting, and TPT Golf shaft fitting.

Fitting fees compensate KC Club Works for the professional fitting appointment, analysis, recommendations, and related services.

Completed fitting appointments are nonrefundable, except where required by law or where KC Club Works fails to provide the agreed service.

Qualifying fitting purchase credits are governed by the terms of the specific fitting service:

Foreward Golf and Fine-Tuned Fittings

  • $199 fitting fee
  • $99 qualifying purchase credit
  • Purchase credit valid for 30 days, subject to the applicable fitting offer

TPT Golf Shaft Fitting

  • $99 fitting fee
  • $49 credit toward a qualifying TPT shaft purchase, subject to the applicable fitting offer

Fitting purchase credits have no cash value, cannot be redeemed as cash refunds, and are not transferable unless KC Club Works expressly authorizes otherwise.

A fitting recommendation does not guarantee a particular playing result or reduction in golf scores.

6. Mobile Service Appointments

KC Club Works provides mobile golf services at customer locations within its designated service area.

Applicable mobile service-call charges and out-of-area travel charges are disclosed during the booking or checkout process.

Premium fitting appointments include a waiver of the standard $24.99 Mobile Service Call fee and applicable out-of-area travel/service fees.

Customers are responsible for providing an accessible, reasonably safe location for the scheduled service.

If an appointment must be canceled or rescheduled, customers should notify KC Club Works as early as possible.

Any cancellation fee, forfeiture, or refund restriction must be disclosed in the applicable booking terms before purchase.

KC Club Works does not automatically impose a cancellation penalty on standard mobile appointments under this policy.

If KC Club Works cancels an appointment and cannot provide the purchased service, the customer may choose an available rescheduled appointment or an appropriate refund for the unperformed service.

7. KC Club Works Memberships

KC Club Works offers PAR, BIRDIE, and EAGLE membership subscriptions.

Membership prices are:

  • PAR: $9.99 per month
  • BIRDIE: $29.99 per month
  • EAGLE: $49.99 per month

Memberships are subject to their applicable membership agreement, including the initial 12-month commitment, monthly recurring billing, cancellation requirements, and tier-specific benefits.

Membership cancellation requests must be submitted in writing to info@kcclubworks.com.

Cancellation does not automatically eliminate amounts owed under an applicable initial commitment or authorize refunds of prior membership charges.

Membership upgrades are governed by the membership terms. Approved upgrades take effect immediately and begin a new 12-month initial commitment, with applicable benefit periods resetting on the upgrade date.

Refunds, billing corrections, and cancellation rights required by applicable law will be honored.

Where a specific membership agreement conflicts with this general policy, the applicable membership agreement controls to the extent permitted by law.

8. Fitness & Performance Services

KC Club Works Fitness & Performance provides personal training, golf performance training, mobility services, remote coaching, and nutrition and lifestyle guidance.

An initial fitness assessment must be completed before participating in training services that require it.

Training Packages

Purchased sessions in KC Club Works’ four-session and eight-session fitness packages never expire.

Customers may schedule remaining sessions individually or schedule multiple sessions in advance, subject to appointment availability and applicable assessment requirements.

Appointment Cancellations

  • Appointments canceled at least 24 hours before the scheduled start retain the associated session credit.
  • Appointments canceled less than 24 hours before the scheduled start result in forfeiture of the scheduled session credit.
  • A missed appointment without timely cancellation also results in forfeiture of the scheduled session credit.

These rules apply to four-session and eight-session package credits.

Refunds

Completed training sessions are nonrefundable except as required by law.

Unused package credits remain available without expiration. They are not automatically redeemable for cash refunds.

If KC Club Works is unable to provide purchased services, an appropriate refund or other remedy will be offered for services that cannot be fulfilled.

Separate coaching programs and services may have additional terms disclosed before purchase.

9. Shipping and Delivery

KC Club Works may ship golf equipment and components directly to customers or arrange delivery through manufacturers and suppliers.

Shipping and delivery estimates are not guaranteed unless expressly agreed in writing.

Customers should inspect delivered merchandise promptly and report missing, damaged, or incorrect items to info@kcclubworks.com.

Customers should retain original packaging and photographs when reporting shipping damage.

KC Club Works will review reported shipping issues and coordinate an appropriate resolution based on the circumstances, carrier requirements, applicable manufacturer policies, and governing law.

Do not return merchandise without first contacting KC Club Works for instructions.

10. Refund Processing

When a refund is approved, KC Club Works will generally issue it to the original payment method.

Processing time may vary depending on the payment processor and financial institution.

KC Club Works will communicate any approved refund amount and applicable adjustments before processing.

No provision of this policy permits withholding a refund that is required by applicable law.

11. Payment Disputes and Customer Support

Customers who believe a transaction was charged incorrectly or who have concerns about a product or service are encouraged to contact KC Club Works before initiating a payment dispute.

We will review the concern and work toward an appropriate resolution.

This request does not limit a customer’s right to contact their card issuer, initiate a lawful payment dispute, or exercise any other consumer protection right.

12. Policy Changes

KC Club Works may update this policy to reflect changes in services, business practices, or legal requirements.

The policy applicable to a transaction will generally be the version provided or made available at the time of purchase, subject to applicable law and any separately agreed contractual terms.

Material changes will not retroactively eliminate existing contractual or statutory rights.

13. Contact Information

KC Club Works
Operated by KC ClubWorks, LLC
Lenexa, Kansas
Website: https://kcclubworks.com
Email: info@kcclubworks.com

For returns, warranty inquiries, billing questions, cancellations, or service concerns, please contact us by email.